Policies

Plan Your Event

Welcome to the Gathering by Chartwells! Our mission is to provide you with exceptional quality, exceptional service and a creative cutting-edge culinary experience. Our professional staff is available to assist in planning your special event Monday-Friday 8:00am - 4:30pm. Please contact our catering coordinator at 817-272-2304 for customized service and menus.

Policies & Procedures

To ensure optimal selection and the best possible service we kindly ask that events be booked at least seven business days in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs.

Guest Counts

We kindly request a confirmed number of guests be specified 3 business days prior to the event. This number is considered the guaranteed guest count.

Event Time

Events are billed in four-hour increments. Events exceeding the four-hour limit will be subject to additional service fees.

Cancellation

We kindly request that cancellations must be made five business days prior to the contracted event date.

Serviceware and China

All disposable serviceware will be furnished as accompaniment to all items purchased. Some exceptions apply to orders being picked up. We provide high quality disposable plastic ware. China and glassware is available for an additional charge of $2.19 per person held outside of the OU Center. Events held inside the OU Center will not incur china fees if china is requested.

Linen

Tablecloths are supplied for all food and beverages service tables at events. Tablecloths for non food tablesare available for an additional $6.99 (85s&114s) or $10.99 (90x156x120s), per table.

Tax Exempt

We request tax-exempt forms be faxed to our office 000-000-0000 three business days prior to the event.

Water Setup

Pitchers of water or large dispensers are available for conferences, lectures and meetings on campus. The charge is $.59 per person, with a minimum charge of $5.09.

Billing & Payment

A form of payment (purchase order or credit card) is kindly requested three business days prior to the event date. We ask that contracts be paid in full within one business day following the event.

Special Diets

Special diets are accommodated upon request, we kindly request that your needs be submitted as soon as possible.

Meeting Room and Equipment

Please reserve all non-food related equipment by contacting University Department Name at 000-000-0000. This will include room reservation, set and room configuration, audio visual and other general information.

Carlisle Catering
300 West First Street
Arlington, TX 76019
817.272.2304